A. At every check-up, your doctor or ultrasound technician will monitor the heart rate of your baby. At this time you will simply switch the button on your red heart recording module to record 20 seconds of your baby’s heartbeat. When you have completed the recording, turn the switch to play back and then pop the heart into your Heartbeat Animal. Every time you hug your Heartbeat animal, you will activate the module and hear the wonderful sound of your baby’s heartbeat.
A. Baby’s heart begins beating at around 6 weeks of pregnancy. For most women, with patience, you’ll start hearing the heartbeat at 10-14 weeks along. Considering your baby is just the size of a jellybean at this stage, this is pretty amazing! 20 weeks or even more is more common.
A. If you love this idea and have already had your baby, you can transfer a previous recording of your baby's heartbeat from your phone or computer onto the 20 second red heart module. Now you too can enjoy the wonderful sound of your baby’s heartbeat even after baby’s arrival.
A. Absolutely, we send our heartbeat animals all over the world. Please allow for around 2 weeks from ordering for delivery to most places, like Europe and USA. New Zealand is quicker. Auckland is generally around 4 business days. Places like South America, Africa and some more remote Asian countries can take up to a month.
If you need our heartbeat animals to arrive really quickly there are options like Air Mail Express Post, Fedex and TNT. They can be pricey, we encourage you to get a quote and arrange this type of service, we're happy for them to collect from us.
A good link to look at to assist with the destination countries requirements is
A. No, our boxes are no match for the abuse of most national postal services! If you are planning to use our boxes to send your products to customers or friends, they need an extra brown corrugated mailing carton to protect them in the post.
A. We use Australia Post to send our heartbeat animals, so you can post to any address, including hospitals. With delivery to hospitals, allow a little extra time for the hospital to process the parcel internally. Allow for the fact the Australia Post don't deliver on weekends.
A. If for some reason you consider that the Baby Beats product you have received is faulty, please contact us within 14 days of receiving your order. Please provide photos of the product you have received and any faults so that we may assist you in a timely manner. Please note: We cannot provide a refund if the product was not purchased from our online store.
For all other queries regarding your purchase, please contact us at firstname.lastname@example.org We will do our best to resolve any issues or queries you have.
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