Contact Us
We'd love to hear from you. Whether you have a question about your order, need help recording your heartbeat, or just want to say hello — we're here and we read every message personally.
We typically respond within 1–2 business days. For the fastest response, include your order number if your question is about an existing order.
We typically respond within 1–2 business days. For the fastest response, include your order number if your question is about an existing order.
How can we help?
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Orders & Shipping
Tracking your parcel, delivery timeframes, or a missing order — pop your order number in the message.
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Returns & Exchanges
Changed your mind or received something unexpected? We'll make it right.
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Recording Help
Trouble recording or playing back your heartbeat? We'll walk you through it step by step.
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Wholesale & Press
Interested in stocking Baby Beats or writing about us? We'd love to talk.
Email us directly
Response time
1–2 business days
Mon–Fri, Sydney AEST
Mon–Fri, Sydney AEST
Based in
Sydney, Australia 🇦🇺
Same & next business day dispatch
Same & next business day dispatch
Looking for quick answers? Our FAQ covers recording, shipping, returns and more.
View FAQ →
Send us a message