Frequently Asked Questions
Help centre
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Everything you need to know about Baby Beats heartbeat animals.
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Recording your baby’s heartbeat
6 questions
Does the module work at a 12-week scan?+
Yes — the module works from as early as 10 weeks. Most parents choose to record at their 12 or 20-week scan. Simply hold the module near the ultrasound speaker while your sonographer is monitoring the heartbeat and press the button to record.
How do I record the heartbeat?+
Press and hold the red button on the heart module to start recording. Hold it near the ultrasound speaker for up to 20 seconds, then release. The module stores your recording permanently — no phone, no app, no WiFi needed.
Can I record something other than a heartbeat?+
Absolutely. The module can record any 20-second sound. Many families use it for first words, a lullaby from grandma, a birthday message, or a voice memo from someone special. You can re-record over the original at any time.
Can I re-record over the original heartbeat?+
Yes — you can re-record at any time. We recommend backing up the original to your phone first before recording over it.
Does the recording ever erase by itself?+
No — the recording is stored permanently until you choose to re-record over it. It does not erase from battery loss or general use. We still recommend a phone backup just to be safe.
What if I forget to bring the module to my scan?+
Don’t worry — you can use any future scan appointment, or record at home from a baby monitor or phone speaker playing back a recording.
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About the animals & module
4 questions
Which animals are available?+
We currently offer 7 heartbeat animals: bear, bunny, elephant, giraffe, koala, lion, and monkey. Each includes the red-heart recording module. Browse the full collection →
How long does the battery last?+
Thousands of plays over several years. When it eventually needs replacing, it uses a standard CR2032 coin cell — available from any supermarket for under $5.
Can I wash the plush animal?+
Yes — simply remove the recording module from the hidden pocket before washing. The plush is surface washable or can be hand washed gently. Do not put the module in water.
Are the animals safe for newborns?+
The plush animals are made from soft, child-safe materials. The module is sealed inside a secure hidden pocket. As with all soft toys, we recommend supervising young infants during use.
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Shipping & delivery
4 questions
How long does delivery take?+
All orders are dispatched same or next business day from Sydney, NSW. Standard delivery is 2–5 business days Australia-wide. Express options are available at checkout.
How much does shipping cost?+
Free shipping on all orders Australia-wide — no minimum spend, no code needed. It’s automatically applied at checkout.
Do you ship internationally?+
Yes — we ship worldwide. International rates and delivery estimates are calculated at checkout. Customs fees or import duties may apply depending on your country.
Can I track my order?+
Yes — you’ll receive a tracking number via email as soon as your order is dispatched through Australia Post.
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Orders & returns
3 questions
Can I change or cancel my order?+
We dispatch very quickly — sometimes within hours. Please contact us as soon as possible and we’ll do our best to help before it leaves our warehouse.
What is your returns policy?+
30-day returns on unused, unopened items. If your item arrives damaged or faulty, contact us immediately and we’ll arrange a replacement or full refund at no cost to you.
My module isn’t working — what should I do?+
First try removing and reinserting the battery. If the issue persists, contact our support team with your order number and we’ll sort it straight away.
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Gifting
3 questions
Is it a good baby shower gift?+
It’s consistently the most talked-about gift at baby showers. Most guests have never seen anything like it. We offer gift wrapping and a personalised message card at checkout.
Do you offer gift wrapping?+
Yes — premium gift wrapping with a personalised message card. Select the gift wrap option during checkout and add your message.
Can I send it directly to the recipient?+
Absolutely — just enter their address at checkout. Add gift wrapping and a message card so it arrives ready to give. We never include pricing information in the parcel.
Ready to choose your heartbeat animal?
Join over 12,000 Australian families who have captured this magical moment.
Shop the collection →