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ANSWERS TO YOUR QUESTIONS

“To hear a tiny little heart beating next to your very own... is the most beautiful sound a mother could ever hear”

How do I record my baby's heartbeat?

A. At every check-up, your doctor or ultrasound technician will monitor the heart rate of your baby. At this time you will simply switch the button on your red heart recording module to record 20 seconds of your baby’s heartbeat. When you have completed the recording, turn the switch to play back and then pop the heart into your Heartbeat Animal. Every time you hug your Heartbeat animal, you will activate the module and hear the wonderful sound of your baby’s heartbeat.

    When is the best time to record baby’s heartbeat?

    A. Baby’s heart begins beating at around 6 weeks of pregnancy. For most women, with patience, you’ll start hearing the heartbeat at 10-14 weeks along. Considering your baby is just the size of a jellybean at this stage, this is pretty amazing! 20 weeks or even more is more common.

       

      How do I back up my baby’s heartbeat?

      A. Consider using at least two different backup methods.

        BABY BEATS APP – Coming Soon!

        USB’s They’re small and easily given to others for safekeeping.

        Will I ever need to replace my Heartbeat animal’s batteries?

        A. Although your Heartbeat bear may one day need a new set of batteries????????????????

        I have a previous recording of my baby’s heart beat on my phone.

        A. If you love this idea and have already had your baby, you can transfer a previous recording of your baby's heartbeat from your phone or computer. Now you too can enjoy the wonderful sound of your baby’s heartbeat even after baby’s arrival.

        How do I order?

        A. You can securely purchase on this website or from one of our selected stockists.

         

        Knock knock
        who’s there?
        Boo!
        Boo who?
        Don’t cry...

        Will an invoice be included when sending a heartbeat animal as a gift?

        A. As most of our gifts are sent to directly to the recipient, we don’t include an invoice in the parcel. Instead the invoice is emailed directly to you as soon as the order is placed.

         

        Are the heartbeat animals available in stores?

        A. Yes, please go to Our Stockist page on our website.

         

        Will there be different types of animals in the future?

        A. Yes, but there is no specific timeline as of yet.

         

        Do you allow pick up or drop off?

        A. Unfortunately, this is not an option.

         

        Do you deliver Australia-wide?

        A. Yes it is a big country but we have it covered! 

         

        Can you ship to a P.O Box?

        A. Yes, however the box we ship the heartbeat animals in is quite large and will often not fit into the smaller P.O boxes. If this is the case, the post office will ask you to collect your parcel.

         

        Can I send a heartbeat animal overseas?

        A. Absolutely, we send our teddy bears all over the world. Please allow for around 2 weeks from ordering for delivery to most places, like Europe and USA. New Zealand is quicker. Auckland is generally around 4 business days. Places like South America, Africa and some more remote Asian countries can take up to a month.

        If you need our heartbeat animals to arrive really quickly there are options like Air Mail Express Post, Fedex and TNT. They can be pricey, we encourage you to get a quote and arrange this type of service, we're happy for them to collect from us.

        A good link to look at to assist with the destination countries requirements is 

        http://auspost.com.au/apps/international-post-guide.html

         

        Where are you located?

        A. We operate from Sydney but deliver Australia wide.

         

        Will my order arrive before Christmas?

        A. We recommend ordering before the 12th of December to guarantee delivery before Christmas. If this date has passed please contact us to make sure we can fulfil your order in time.

         

        Can I post out the gift boxes as they are?

        A. No, our boxes are no match for the abuse of most national postal services! If you are planning to use our boxes to send your products to customers or friends, they need an extra brown corrugated mailing carton to protect them in the post.

         

        Do you love your job?

        A. Oh my gosh YES!!! You know the old saying, “if you love what you do you will never work a day in your life!”…yup, that’s me!

         

        Can I sell Baby Beats products in my store?

        A. Yes. To request information on becoming a Baby Beats wholesale customer, please fill in our Wholesale Application Form below. Once we have reviewed your application we will reach out to you.

        Business owner name:

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        Website URL:

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        Do you have another question not listed here that you need an answer to?
        Feel free to
        contact us and we promise we’ll get back to you as soon as we can.


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